All VA medical centers already meet a majority of the HEI's Non-Discrimination and Staff Training policy requirements, thanks to the VHA's system-wide patient, visitation, and employment policies. All individual medical centers need to do is update your local version of each national policy and publicize the national policy.
Click on the links below for resources available for VHA facilities completing the Healthcare Equality Index. You can also find resources at the VHA HEI Sharepoint Link.
Resources for VHA Facilities
VHA policy prohibits patient discrimination based on both “sexual
orientation” and “gender identity.” This policy is available online at the VA national website (and as a PDF here) for your reference in updating your local version of this national policy.
In February 2012 the VHA distributed a Visitation Outreach Memo. This memo
mandated VA medical centers to update their local policies, websites,
and posters to prohibit both patient discrimination and visitation
discrimination based on sexual orientation and gender identity, and all
Medical Center Directors and VISN Directors certified compliance with
the memo requirement. You can see the policy here: VHA National Policy: Visitation Policy Outreach Memo [PDF] for your reference in updating your local version of this national policy or visit the VHA's page on the Rights and Responsibilities of VA Patient Family Members.
communicate their policies to patients, all medical centers already
have both the national LGBTQ-inclusive patient non-discrimination and
equal visitation policies online via the VA national website.
For the second example of communicating these policies to
patients, many VA medical centers have used the Patient Rights poster
available from the VHA. The VHA has sent us the instructions below to
share with any VA hospitals that need to access this poster—we hope this
will be helpful for you:
The posters can be ordered
from the Hines Service Distribution (SDC) using FPOrders. You will want
to contact your Publications Control Officer. Below are the details the
PCO will need to order:
POSTER VA 10-88, P91985, VA PATIENTS RIGHTS AND RESPONSIBILITIES POSTER 18" X 24"
POSTER VA 10-89, P91986, VA PATIENTS RIGHTS AND RESPONSIBILITIES POSTER 24" X 36"
POSTER 10-284, P96280, FAMILY MEMBER RIGHTS AND RESPONSIBILITIES 18" X 24"
POSTER 10-284LG, P96625, FAMILY MEMBER RIGHTS AND RESPONSIBILITIES 24" X 36"
VHA national employment policy includes both “sexual orientation” and
“gender identity.” The VHA National Policy: VA EEO Policy Statement is
available here for your reference in updating your local version of this national policy.
HRC has approved selected courses available through the VA Talent Management System (TMS) to meet the on-going LGBTQ education training requirement. Learn more about the specific courses and how to get credit for your employees that complete these courses.
VHA LGBT Health Program
Learn more about the programming offered by the VHA’s LGBT Health Program in the Office of Patient Care Services.