Facilities that have previously met the HEI Training Requirement must have members of their staff participate in on-going expert training in LGBTQ+ Patient-Centered care. To meet this training requirement, facilities with up to 500 staff members must complete a minimum of 25 hours of on-going training approved for HEI credit. Facilities with 500 or more staff members must complete a minimum of 50 hours of on-going training approved for HEI credit.
Ideally, at least 25 (or 50) different staff members will participate in a training of an hour or longer. However, we use the 25 (and 50) hour figure rather than specifying people to allow for some flexibility since the length of trainings may vary and to account for the fact that some people will want to take more than one training.
We encourage staff members that are new to the topic to take one of the general introductory trainings on LGBTQ+ patient-centered care available through any of the following sources:
HRC's The Center for Affiliated Learning (The CAL): View Training Information
The National LGBTQIA+ Health Education Center: View Training Information
Veterans Health Administration: View Training Information
Other Pre-Approved Trainings: There are a number of external LGBTQ+ trainings and conferences that have been pre-approved for use in the HEI. View Training Information
Internal Trainings: A healthcare facility may receive on-going training credit for course(s) that they sponsor on LGBTQ culturally competent care and/or specific LGBTQ+ health topics. These trainings must be pre-approved before HEI credit will be given.
View Training Information to learn more about the Requirements and Guidelines for HEI Approval of Internal Trainings in LGBTQ+ Patient Centered Care.
Regardless of which training requirement a facility needs to meet, the second component of the HEI Training criteria is that a facility make all of its patient serving staff aware of the free trainings available through the National LGBTIA+ Health Education Center AND The CAL.