Why have training in LGBTQ patient-centered care?
As all healthcare organizations know, employee training is critical for policies to be lived out fully and consistently. Organizations have found training particularly important for ensuring LGBTQ patient-centered care. Training employees in LGBTQ concerns not only ensures that LGBTQ patients receive equitable and culturally competent care. It also helps to improve the general hospital climate towards all LGBTQ people, specifically LGBTQ employees.
The Joint Commission Recommendations
The Joint Commission’s LGBT Field Guide explicitly notes that a hospital can only provide welcoming and competent care through a workforce that is prepared to do so. The Field Guide urges healthcare facilities to provide its employees with training in LGBT patient-centered care, stating that “hospitals should offer employees high-quality training that equips them with the tools to provide equitable, knowledgeable, and welcoming care for LGBT patients and their families.” The Field Guide further provides a list of suggested LGBT topics to cover in trainings, varying methods to train employees, and other key recommendations in training employees in LGBT patient-centered care.
To receive credit in the HEI:
- Training in LGBTQ Patient-Centered Care is completed
- For first year facilities, senior executives must complete the “LGBTQ Patient-Centered Care: An Executive Briefing” course training provided by the The Center for Affiliated Learning (The CAL)
- Returning facilities must complete at least 25 hours of staff training in LGBTQ-related topics, either clinical or broader training.
- HEI Training in LGBTQ Patient-Centered Care is promoted to staff
- Facilities must make training options available through the HEI known to all patient facing staff throughout their facility.