LGBTQ Patient Services and Support

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Overview

The criteria on LGBTQ Patient Services and Support includes questions related to planning to serve LGBTQ populations, providing LGBTQ specific services, and communications about LGBTQ health topics and services.

To receive credit in the HEI:

This subsection of the Patient Services and Support Criteria includes 8 of the 26 scored best practices.

Scored best practices include:

  • Facility has a written strategy or plan for reducing health disparities specifically among LGBTQ patients and/or explicitly incorporates LGBTQ patients into a plan for reducing all patient disparities
  • Facility has an internal planning or advisory committee focused on LGBTQ patient care issues
  • Facility makes LGBTQ-knowledgeable and -friendly providers known as such to interested patients or provide a confidential mechanism to make LGBTQ-specific referrals
  • Facility provides certain LGBTQ-specific clinical services
  • Facility has an externally promoted LGBTQ-specific clinic
  • Facility has an externally promoted LGBTQ-focused office, advocate or LGBTQ-specific patient navigator
  • Facility’s website provides educational LGBTQ-related health information and/or links to LGBTQ health education or service resources from outside organizations
  • Facility creates and distributes either an LGBTQ health education brochure or print materials about specific health topics affecting LGBTQ people (distinct from an LGBTQ services brochure for marketing purposes)

HEI Scored Questions

Planning to Serve LGBTQ Populations

Serving LGBTQ Populations

Communications