LGBTQ + Patient Services and Support

LGBTQ + Patient Services and Support

Share this page on:


The criteria on LGBTQ+ Patient Services and Support includes questions related to planning to serve LGBTQ+ populations, providing LGBTQ+ specific services, and communications about LGBTQ+ health topics and services.

To receive credit in the HEI:

Scored best practices include:

  • Facility has a written strategy or plan for reducing health disparities specifically among LGBTQ+ patients and/or explicitly incorporates LGBTQ+ patients into a plan for reducing all patient disparities
  • Facility has an internal planning or advisory committee focused on LGBTQ+ patient care issues
  • Facility makes LGBTQ+ knowledgeable and -friendly providers known as such to interested patients or publicly promotes a confidential mechanism to make LGBTQ+ specific referrals
  • NEW -- Facility provides and promotes certain HIV-specific services
  • REVISED -- Facility provides and promotes certain LGBTQ+ specific clinical services
  • Facility has an externally promoted LGBTQ+ specific clinic
  • Facility has an externally promoted LGBTQ+ focused office, advocate or LGBTQ+ specific patient navigator
  • Facility’s website provides educational LGBTQ+ related health information and/or links to LGBTQ+ health education or service resources from outside organizations
  • Facility creates and distributes either an LGBTQ+ health education brochure or print materials about specific health topics affecting LGBTQ+ people (distinct from an LGBTQ+ services brochure for marketing purposes)
  • NEW -- Facility’s new hire training clearly states that the patient non-discrimination policy includes sexual orientation and gender identity and reviews the equal visitation policy and provides definitions or scenarios illustrating how the policies are to be implemented

HEI Scored Questions

Planning to Serve LGBTQ+ Populations

Serving LGBTQ+ Populations