General introductory trainings on LGBTQ patient centered care that are intended to be similar to the Introduction to your LGBTQ Patients training offered by the HRC Foundation should be designed to introduce healthcare professionals to accurate and up to date information about the lesbian, gay, bisexual, transgender, and queer/questioning community and the best practices to serve them. The trainings should be designed with the following learning objectives in mind.
By the end of the training the participants will be able to:
- Define terminology and describe concepts associated with LGBTQ populations including understanding the difference between sexual orientation, gender identity, gender expression and biological sex.
- Describe the ways in which marginalization and discrimination impact the health of LGBTQ people.
- Identify strategies to create a more welcoming and inclusive healthcare environment for LGBTQ people.
At a minimum, trainings should cover the following topics:
- Introduction / review of LGBTQ terminology
- Difference between biological sex, gender, gender identity and gender expression
- LGBTQ health discrimination and disparities
- Systemic and personal ways to create a welcoming and inclusive healthcare environment for LGBTQ people
Optional topics may include:
- Structural systems of oppression and intersectionality
- Specific health concerns of LGBTQ communities
- LGBTQ demographics
- Laws, policies and accreditation standards that impact LGBTQ people and their health
Facilities wishing to create their own training are highly encouraged to reference the guide LGBTQ Cultural Competency Trainings created by the National LGBT Cancer Network. This best practices manual provides a clear roadmap for designing a wide range of trainings, includes guidelines for selecting the best training methods and provides a clear evidence-based foundation for developing evaluation tools. Most importantly, it offers a simple setup of adaptable building blocks to design a top notch LGBTQ cultural competency training, all based on measurable goals of changing knowledge, attitudes, and behavior in health and human service providers.