Best practices for grievance procedures:

• Be explicit with LGBTQ clients regarding your established grievance process and encourage them to share any concerns or issues that arise. This can help your agency identify and address discriminatory or insensitive treatment by staff or volunteers.
• If possible, identify a staff person to serve as an ombudsman or liaison to the LGBTQ community and have them routinely "check in" with LGBTQ clients to monitor their experience.