About the HEI 2020

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The healthcare facilities participating in the HRC Foundation’s Healthcare Equality Index (HEI) are not only on the front lines of the COVID-19 pandemic, they are also making it clear from their participation in the HEI that they stand on the side of fairness and are committed to providing inclusive care to their LGBTQ patients.

Alphonso David, Human Rights Campaign Foundation President

The Human Rights Campaign Foundation developed the Healthcare Equality Index to meet a deep and urgent need on the part of lesbian, gay, bisexual, transgender and queer Americans: the need for equitable, knowledgeable, sensitive and welcoming health care, free from discrimination.

Moving LGBTQ Healthcare Equality Forward

The HEI continues to show incredible growth in the number of healthcare institutions that are embracing and adopting LGBTQ-inclusive policies and practices.

A record 765 healthcare facilities actively participated in the HEI 2020 survey.

765 Participants
495 Leaders
193 Top Performers
Flag Raising at UW Medicine

The HEI 2020 implements four core objectives which are reflected in its criteria:

  • Ensure foundational protection for patients, visitors and staff in patient and staff policies and provide cultural competency training on LGBTQ inclusion
  • Demonstrate progress toward inclusion on LGBTQ patient care and support
  • Cultivate an inclusive workforce by providing LGBTQ-inclusive employee support and benefits
  • Demonstrate public commitment to the LGBTQ community

Why Participate in the HEI?

Healthcare Facilities participate in the HEI so they can:

    • Learn best practices for LGBTQ equity and inclusion
    • Provide patient-centered care to a long-overlooked group
    • Enhance patient satisfaction ratings
    • Take advantage of free online, on-demand staff training from expert sources that includes CME/CEU credits
    • Ensure compliance with legal, CMS and The Joint Commission requirements
    • Enjoy recognition for commitment to equity, inclusion and diversity from the nation’s largest LGBTQ civil rights organization

In addition to being a valuable tool and resource for healthcare facilities, the HEI is used by LGBTQ patients and their loved ones to find facilities that provide equitable and inclusive care. The list of LGBTQ Healthcare Equality Leaders is published in the HEI report and the ratings for each participating facility are available on our website and promoted to HRC’s more than 3 million supporters.

Consumers can easily search our online database or our interactive map to see how facilities near them rate — giving patients the ability to choose where they would like to receive care in their time of need. See more information by navigating to the HEI webpage on HRC.org.


Healthcare Equality Index 2020

Download the Healthcare Equality Index 2020 Report


HEI 2020: Executive Summary

Download the HEI 2020: Executive Summary